For the past 15 years I have undertaken the Order to Cash (“O2C”) transformation process within one of the worlds largest mobile handset and network manufactures. This business transformation has been deployed on a global basis and successfully delivered to 25 countries. This process has delivered significant benefits for the business in terms of process efficiency and the release of cash tied up in working capital.
My primary objective is to reduce the time taken from the point of securing the customer order through to collecting the cash into the bank.
This service is now available to all businesses on a short term engagement whereby I will undertake an Assurance activity which concludes with appropriate recommendations tailored for your business.
- Project management
- Project governance and control
- Quantification of cash benefits
- High level O2C business process highlights
- Successful delivery and knowledge transfer
O2C process improvement target areas:
- Billing
- Contract management
- Risk management
- Credit control
- Query resolution
- Cash allocation
- Legal and debt collection agencies
Assurance Stakeholders and Sponsors
- Local Senior Management Team
- Managing Director
- Board Members
Other deliverables:
- Shadow management of the credit control department
- Review weekly collections performance and identify/implement necessary improvements to systems and methodologies
- Liaise closely with the management teams and heads of other departments, particularly regarding query resolution
- Provide input to customer credit line decision process
- Liaise with external agents such as solicitors, and collection agencies
- Advise on cash receipts forecast
- Prepare foundation for weekly/monthly management reports
Measures of success:
- Achieve team performance targets, e.g. DSO, cash, overdue receivables, bad debts and invoice query resolution
- Produce timely and accurate management information
- Successfully develop the credit control team and credit management strategy
- Staff retention and motivation
- Establish good working relationships with branch staff and management
- Maintain high levels of customer service
- Effective management of the company’s receivables in line with credit policy
- Expedite resolution of queries and disputes
- Provide accurate cash forecasts
- Provide advice and support to the board of directors
- Manage departmental budgets and spend in line with expectations
- Minimise bad debts
